Frequently Asked Questions

  • Kris’ Method addresses some of the most common and chronic conditions such as weight gain, digestive issues, fatigue, depression, autoimmunity and hormone imbalances that are typically misunderstood or misdiagnosed by conventional practitioners who attempt to cover up the symptoms and not get to the root cause.

    Kris’ Method is a lab-based natural health protocol that tests and identifies the presence and quantitative evidence of dysfunction of the various systems in the body. The lab tests are used to determine the required natural support needed to rebalance your body back to its normal state.

  • Kris is not a medical doctor; he does not service medical emergencies, diagnose, treat or issue protocols for any specific diseases. If you have a medical emergency, you must contact your primary care physician or dial 911. Kris supports chemical and physical stress imbalances, with the goal of promoting wellness. Working with Kris does NOT create a “doctor-patient relationship” and he does not “treat” or “diagnose”.

  • Yes! Kris works with men, women, and children of all ages. Kris works with couples all the time. In fact, it’s much better this way because when the family improves their lifestyle, diet, and other measures together, the results happen faster and the end result is more sustainable. Many couples like to speak with Kris during the same time block, that is just fine. You will each be charged for a consult.

  • Results vary by each person. Some people feel dramatic improvement within the first month, others may take a bit longer. Our standard programs are for a minimum of 6 months. Remember, your body didn’t fail overnight. Years of stress and illness take their toll and it takes a proper amount of time to restore. On average it takes one month of repair for each year you’ve suffered from a specific problem.

General

  • The fastest and easiest way to schedule an appointment is by using our online scheduler: Click here to make an appointment. The earliest available appointments will always be posted online first.

  • The free 15-minute call is with Kris.

    No health advice is given during the introductory call. Kris listens to your health symptoms and concerns, asks several qualifying questions, and discusses our clinic process with you.

    Once you move into your first call with Kris, he will recommend specific functional laboratory tests based on your symptoms and goals. Those tests are sent to your door which are completed and sent back to the lab using prepaid envelopes.

    Kris will schedule a follow-up consultation with you 3-6 weeks after the initial appointment to discuss the results and create a customized functional medicine program for you. This can include diet, lifestyle, supplements, herbs, and any other necessary tool to help you get better.

    We look forward to helping you get to the root cause! Click here schedule a free 15 minute discovery call.

  • Kris will not respond to client messages sent to his personal email address or cell phone.

    Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question or clarify something from your last visit or share with us how you are doing. However, we have found through experience that email is often not the best way to deal with more treatment-oriented questions or concerns such as those involving your medical issues, symptoms, and any complex requests regarding your protocol.

    When sending an email related to your protocol or symptoms, please be guided by the following:

    Kris will only entertain yes or no questions. For anything more complex than that, please schedule an appointment so your practitioner will have time set aside to directly hear and address your concerns. If there is no time available on the calendar for a troubleshooting consult, please email the office so we can try to find a time to squeeze you in.

    Any requests to change your protocol after an appointment will require a troubleshooting consultation to properly discuss. We highly recommend utilizing the appointment time to ask any questions, bring up any concerns, or make any requests you may have regarding your protocol and/or test results.

    Kris is not a medical doctor, for any medical emergencies please call 911. If you are in need of refills on prescription medication, please see the original prescribing physician.

    By booking an appointment, we trust that clients are aware of our time-block rates. We understand that you may want your appointment to only run as long as you booked it for and Kris will certainly try to do so but please also understand that, depending on the nature of the questions and concerns, it may not all be properly addressed if we are strictly keeping it at the time booked.

  • Kris works exclusively online and holds consultations (national and international) via phone or Zoom for those who live outside of the USA. Kris works with clients across the United States and as far as New Zealand, the U.K. and Australia.

  • The New Client Initial Consultation is 1 hour and is designed for a comprehensive assessment of your health history, lab recommendations, and initial diet, lifestyle, and supplement recommendations. It’s also a time to tell your story and ask questions.

    We offer follow consultations that vary in length:

    30 minute consult: This consult is designed for questions regarding diet, lifestyle, and the supplement program. 1-2 labs test may be reviewed during this time.

    45 minute consult: This consult is designed for questions regarding diet, lifestyle, and the supplement program. 2-3 labs test may be reviewed during this time. *Clients are charged for the time block used not the time scheduled.

  • Simply use our online form by clicking here.

Consultation Process

  • Depending on the type of test, the samples required are saliva, urine, stool, and blood. All tests are completed by the client through easy test kits that are self-administered in the comfort of your own home. Blood tests may be run as needed from your local lab.

  • Kris has learned that the accuracy of your lab findings and the quality of the professionals performing the lab tests is the key to you uncovering what’s going on. Quality is not equal across all lab companies. Many times we see “normal” test results from regular lab companies and our lab tests find many “functional” problems. The lab companies used by Kris have the highest testing standards and the most consistent lab results year after year. These are not replacements for regular medical tests, these tests are only used to detect “functional” issues rather than medical problems and aren’t meant to diagnose or recommend protocols for diseases. We are attempting to detect problems with the functioning of organ systems prior to the onset of a disease.

  • Kris carries professional-grade supplements in his online store which have been formulated to achieve the best results in the right specified dosages. These supplements are also stored in an air-conditioned environment.

    If you want to do your own research on different supplements, you can do so but we do not recommend it. We do supply you with other professional-grade brands if they carry something we do not. If you purchase supplements from consumer-grade companies, please research them carefully. Not all ingredients are equal. There are many quality and purity control issues regarding supplements from Amazon and other sites.

  • Our authorized laboratories are only able to sell test kits to practitioners. Kris uses specific lab tests from small lab companies that exclusively offer functional medicine tests. Larger national labs and local hospital-based labs are not helpful for these types of highly specialized tests.

    There may be extra shipping charges for your test kits if you are outside of the USA. If the labs are sourced outside our clinic a lab read and admin fees totaling $99 per test will be charged to review it/them.

  • The results of your lab test(s) will be sent to Kris 2 to 4 weeks after mailing your specimens to the lab. After evaluation, we will contact you to schedule a follow-up appointment to review your results with Kris and he will recommend a wellness protocol. If you haven’t had a New Client Consultation, please book that one first - Kris can still review your results during that appointment.

  • The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.

Labs & Supplements

  • New client initial consultation: $399 with Kris Dorner, CFMP

    Follow-up consultation:

    1-10 min: $149

    11-30 min: $249

    31-45 min: $299

    46-60 min: $349

    every 15 min. thereafter billed at $100

    NOTE: Full Payment for the New Client Consultation is due at the time of scheduling. The New Client Consultation is non-refundable. Follow Up Consultation payments are due at the time of consultation.

    *Prices are subject to change without prior notice.

  • If you are unable to keep your scheduled appointment, please notify our office a minimum of 48 hours before your scheduled time or you may be charged for that appointment. Evan has clients waiting a month to be seen, and a missed appointment takes time away from someone else.

    Free Introductory Consultations may be charged $25 if the cancellation policy is not followed.

    New Client Consultations may be charged in full if the cancellation policy is not followed.

    Follow-up Consultations may be charged for the time that was booked (i.e. 10 minutes, 30 minutes, or 45 minutes) if the cancellation policy is not followed.

  • If you need to adjust your invoice, don’t worry you will not be charged any late fees as long as you let us know you need to make adjustments in the first 2 business days of receiving it. If you need to delay any of the products or labs (not including consults) we can break them up into separate invoices that can be paid at a later date of your choosing. Labs and supplements will ship once they have been paid.

    We always waive late fees as a one-time courtesy for new clients. When you read the invoice cover letter that goes out with every emailed invoice, the late fee policy is very transparent. The late fees start 2 business days after the consult and do not apply if you reach out back to the office in the first 2 business days to make any adjustments. If you have reached out to the office within 2 business days and received a late fee, just email us and we can waive it for you.

    The policy is here for a few reasons.

    1. To make sure we collect payment in a timely manner. In a physical setting, the payment would take place immediately after the consult.

    2. To ensure the timing and sequencing of care in regards to labs, supplements and follow-up consult rescheduling. Also, many clients have information about their invoice top of mind right after their consult, the longer clients wait to pay, the greater chance they forget why they are being prescribed certain supplements or lab tests in their protocol. This then requires the need to schedule additional follow-up consults so the client can be refreshed on the rationale of their protocol.

    3. To prevent staff time from being spent rescheduling, answering questions, and accommodating clients who have delayed payment.

    Since we added this policy it solves the issues above.

  • If we do not hear back from a client after 15 days of the appointment, we will automatically charge you for the consultation fee, if applicable, and remove/cancel the invoice for the supplements and/or tests.

  • For a family member of existing clients, the initial consultation can be discounted. Please contact the office for more details. We can offer joint consultations to cover both people where we do 1.5-2 hours back to back - (NOTE: Consultation fees will always be per client regardless of joint consultations).

  • Depending on the lab test, the cost is $300-1199 per lab kit (including combo tests/panels) and you can always start a program just by ordering a single test. Evan will recommend between 1-4 labs during the new client consultation depending on the client’s health issues and goals. All clients programs can be customized so all obstacles to starting care can be reduced.

    The price of the lab tests do not include the consultation fee.

  • The new client consultation is an assessment of your health and recommendations on what tests are required to understand the state of your body systems. The new client consultation fee does not include any follow-ups, test kits, or supplements. It does include extensive wellness resources including videos, books, and handouts accessible in the members’ area and via email.

  • It depends on how many test kits are recommended (typically 1-4) but we always recommend that if there are any budgetary concerns, clients start with their first test.

  • Depending on the protocol created by Kris, supplements will range between $50 to $400 per month and depends how healthy or sick you are at starting the program. All programs can be customized to the clients needs at the new client consult and follow up consult.

  • We do not bill insurance companies; it is up to each individual to determine whether their insurance plan provides reimbursement for health consultations, supplements, and lab tests.

  • All payments must be made in U.S. dollars.

    Methods of payment are Visa, MasterCard, HSA, Flex-savings, Discover or debit card, Digital Checks/eChecks, Venmo, and PayPal.

    Card payments are subject to a 3% convenience fee.

    Any fees PayPal deducts from the payment will be shouldered by the client. You can email our office for more information.

Costs

  • Orders are shipped by regular USPS, or UPS ground unless faster delivery is requested. If requested, we can also send you the tracking number upon request.

  • Our office ships within 1 business day of payment from your online order unless stated otherwise. This excludes holidays.

    Payment is due at the time of consultation. A late fee of $5 per day will be applied to bills unpaid after 48 hours. This prevents delays in client care.

  • Due to the sensitive nature of our products, there are no refunds, credits, or returns on supplements or lab testing kits under any circumstances.

Products & Shipping

  • Functional Medicine, rather than targeting individual symptoms, is a health coaching category that focuses on the optimal functioning of the entire body and its organs. It addresses the underlying causes of disease, using a systems-oriented approach in partnership with understanding the conditions and history in which the disease manifested. Genetic, environmental and lifestyle factors all have a direct influence on long-term health and chronic health issues.

  • While retesting isn’t required, it is recommended that a client retest at the 3-6 month mark to measure improvement and adjust protocols if needed. Once a client has achieved their desired health results, we recommend annual testing to ensure your body systems continue functioning at their best.

  • Initial programs range anywhere from 3-6 months depending on the degree of your health condition.

  • For a full list of conditions that Kris can help, see this page: www.krisdorner.com/conditions

Program Overview

Still have questions?

We offer a free 15 minute Discovery Call to prospective clients to make sure we are the right fit for you.